Issues reported by users of Tax-Free Childcare in the last six weeks or so include money disappearing from their accounts temporarily and funds being returned to a parents’ bank account without their knowledge.
When Nursery World contacted the Childcare Service helpline, they said the system had been experiencing technical difficulties up until this week, meaning payments were taking longer to appear in accounts or to reach childcare providers.
However, HMRC denied there were any ongoing issues with the Tax-Free Childcare system which it operates, but did say there were problems with the ‘RBS’ side of the system, not controlled by HMRC, at the end of March that only impacted a few parents who were notified.
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