News

Ofsted to ‘significantly’ change complaints process

Ofsted has today (Monday 12 June) launched a consultation on plans to ‘significantly’ change its complaints process for both early years settings and schools.
Ofsted is to launch a consultation on plans to make it easier for early years providers and schools to lodge a complaint, PHOTO: Ofsted
Ofsted is to launch a consultation on plans to make it easier for early years providers and schools to lodge a complaint, PHOTO: Ofsted

Proposed changes include providers being able to contact Ofsted the day after an inspection if they have any concerns, as well as replacing the current internal review process with a 'direct escalation' to the Independent Complaints Adjudication Service.

The move follows widespread dissatisfaction with Ofsted among the education sector.

The aim of the proposed changes is to make it easier for providers to complain and resolve complaints more quickly through improved dialogue between the inspectorate and early years settings and schools.

This will mean the administrative burden is reduced on those making a complaint, says Ofsted, as well as increase ‘transparency in the process’.

Register now to continue reading

Thank you for visiting Nursery World and making use of our archive of more than 35,000 expert features, subject guides, case studies and policy updates. Why not register today and enjoy the following great benefits:

What's included

  • Free access to 4 subscriber-only articles per month

  • Unlimited access to news and opinion

  • Email newsletter providing activity ideas, best practice and breaking news

Register

Already have an account? Sign in here