Nursery World - Carers consulted about complaints

The views of early education and childcare providers are being sought by the Care Commission as part of its review of the complaints process. The move follows an internal review of the system last autumn, which included consultation with staff about how the complaints procedure was working in practice. The exercise is now being expanded to include external stakeholders with the launch last week of a consultation on a revised complaints procedure.

The move follows an internal review of the system last autumn, which included consultation with staff about how the complaints procedure was working in practice. The exercise is now being expanded to include external stakeholders with the launch last week of a consultation on a revised complaints procedure.

A Care Commission spokes- man said, 'We have a complaints procedure, but we're looking at ways of improving it. There will be different issues for different sectors.'

In its new consultation, the Commission said that it would continue to encourage people to approach their care provider initially with any complaints. 'The Regulation of Care (Scotland) Act 2001 provides a safeguard in that the Commission can investigate. But, equally, we do not wish to be investigating inappropriate matters or undermining the relationship between care providers and people who use care services.'

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