Nursery World - Ofsted: best practice guide – key person

We look at how one small group of settings in London makes new children and their families feel secure through its key person and settling-in approach. By Hannah Crown

At N Family Club, a new London-based nursery group, care is taken so parents don’t have to spend settling-in sessions filling in forms.

Sarah Mackenzie, education director, says, ‘At the settling-in sessions, there shouldn’t be a large amount of paperwork for parents to fill in. Often the time isn’t really about bonding because parents are just filling in forms. Getting these administrative things out the way means then you can have the face-to-face time.’

Along with this paperwork, which is filled in by parents remotely and checked at the home visit, biographies of staff are drip-fed over email before the child starts (eight weeks before arrival, parents will be emailed photos and a profile of the nursery manager, which is followed up with information about the room manager at six weeks, and key person at four).

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