Features

Management queries - Defending policies

Gabriella Jozwiak asks nursery leaders what their approach is to parents questioning their key policies and procedures.
Stephanie Dorling, nursery manager, Old Station Nursery Faringdon
Stephanie Dorling, nursery manager, Old Station Nursery Faringdon

Q. The mother of one of our children is a doctor and has questioned our sickness policy on a number of occasions. We feel it’s a robust policy and are finding this increasingly frustrating. Should we just tell her to find another setting if she is unhappy with our procedures?

Stephanie Dorling, nursery manager, Old Station Nursery Faringdon

‘If this nursery is confident in its sickness policy, and has the research to justify it, it should enforce it. Policies are the same for every parent – whether they are a doctor makes no difference. When a family registers with a setting, the sickness policy is there in the terms and conditions, and they have agreed to tha

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