The most common causes of conflict at work are egos, personality clashes, and poor leadership. Conflict at work can result in staff leaving their job and many disputes that are not dealt with can escalate into bullying or harassment. If claims are brought in an employment tribunal, it can be very costly.
So how do you deal with conflict?
The first step is to have a word with the individuals involved. Keep it informal. Many issues can be resolved by talking, and listening. Give people the time and space to express their feelings and concerns; this can often help to clear the air. Remember not to be judgemental.
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